Shipping policy
Shipping & Returns
Our hours of operation are Monday to Friday between 8AM to 4PM
West Coast / Pacific Standard Time, excluding Canadian Holidays. If
you have any questions or concerns regarding your order, please feel
free to contact us toll-free at 1(877) 431-2453.
If you need to contact us past our hours of operation, please e-mail
hello@vossdot.com, use our Live Website Chat, or leave a message
on our Facebook @Voss Helmets. A representative will reach out to
you usually within 24 hours of contact.
FAQ - Shipping to USA/International Countries:
How much does shipping cost and can you ship to my country?
Where do orders ship from?
We offer FREE SHIPPING on all orders over $75USD to Continental
USA. There is a flat rate fee of $9.99USD on orders below $75USD.
We ship to many countries around the world – please contact us for
further details and include your ship-to address to help us find the
lowest shipping cost to your country. All orders are processed and
shipped from our Canadian warehouse, in the heart of Delta, BC.
Will I have to pay duties or additional fees in order to receive my
package?
We cover all customs and duties charges for all orders shipping to
Continental USA. If you do not reside in a continental state or have
an international address out of the USA, packages may be subject to
additional duties and taxes. Your local customs authority establishes
the limits for duty-free packages. Please check your local customs
website for more information.
When will my order ship out?
All orders placed before 10:00AM West Coast/Pacific Standard Time
will ship out same day (orders placed over the weekend will ship out
the next business day). Any orders placed after 10:00AM will ship
out the next business day. Orders are picked up using FedEx Services
and will be delivered to your front door. For orders with a value over
$300USD, we ship with Signature Required by default to prevent
porch piracy. If your area of delivery is prone to theft, and your order
value is under $300USD, please select the complimentary Signature
Required service at the checkout.
How long will it take for my order to arrive?
We ship from Delta, BC, located in the PNW via ground service,
which can take up to 10 days for some of the furthest US states such
as GA, FL and SC. Please contact us for transit times or if you need
your order by a certain date – we strive to accommodate our riders
best we can!
Orders take 1 day to process, then travel time starts the next day
(unless orders are placed before 10 am, then they ship out the same
day!), however movement may not display on your tracking link until
2-3 days after tracking post date.
**Please Note: Orders will not be processed on Canadian holidays
due to courier pick up services not being available.
Please let us know beforehand if you need your order by a certain
date. Our shipping representatives are happy to accommodate but
will be unable to do so if the order has already shipped.
Shipping to Canada?
All order ship from Canada to Canada, this mean there are no
Customs or Duties charged to you. Enjoy Free ground shipping to
anywhere in Canada.
Voss offers free returns and exchanges.
Select Returns on the menu at the bottom of the page to learn how
to setup a free return or exchange with us!